Leaders in natural healthcare

February 21, 2017

Terms and Conditions of Use
Please read these Terms of Use carefully before using this site.

The Natural Health Guide website (NHG website) is an Internet-based online information and communication service, owned and operated by Natural Health Guide (NHG) (ABN 55 195 381 619) under the domain name www.thenaturalhealthguide.com.au. We provide services and products to you subject to the following terms, conditions, notices and disclaimers as amended from time to time at the discretion of the Directors of NHG.

By using the Site you agree to be bound by the terms following. Please read them carefully. Using this website indicates your acceptance of these terms and conditions. If you place an order with NHG this will also indicate your acceptance of these terms and conditions.

NHG reserves the right to amend these Terms of Use at any time in its sole discretion. Such amendment shall be effective immediately upon either posting of the amended Terms of Use or notifying you. You agree to periodically refer to the Terms of Use in this document and elsewhere on the NHG website to insure that you are aware of any amendments or alterations made from time to time. Your continued access or use of the NHG website shall be deemed your conclusive acceptance of the amended Terms of Use.

The Terms of Use protect you and allow NHG to take action if other users act improperly. If you become aware of another user who is not abiding by the terms of use, please contact us.

Account Obligations

You are responsible for maintaining the confidentiality of your password. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. NHG considers this Registration Information private. Information is kept on a secure server to protect it from outside parties. NHG use the information only for the limited purposes of processing your order/s, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.

Disclaimer For Products Sold

Except as expressly stated herein, NHG makes no representations or warranties, either express or implied, of any kind with respect to products sold on this web site. In no event shall NHG, its owners, officers, contractors and representatives be liable for special, indirect, consequential or punitive damages related to the products sold.

Payment Methods

Credit Cards: We accept Visa, MasterCard and Bankcard. There is no surcharge for using your credit card to make purchases. NHG also accepts payment via Cheque, Money Order or Bank to Bank Funds Transfer. Please contact NHG for details pertaining to these services.

Policy Of Refund

NHG relies on advertisers to provide material which meets the laws related to the Trade Practices Act, misleading or deceptive conduct and any other laws under which liability may be incurred by publication. NHG accepts no responsibility for any breaches of those laws in respect to advertisers contributions. NHG reserves the right to accept or reject advertising material. All deposits are non refundable. After work has commenced on your account or on your advertising artwork the total balance is payable. The publisher is not liable for any consequences arising out of failure of an advertisement to appear.

Any faulty or damaged books received within 14 days, will be replaced at no charge after receipt of same at our Sydney Head Office. Any orders received incorrectly through the fault of NHG, will be replaced at no additional charge to the customer or a full refund of the initial charge will be given, minus postage charges. All other products ordered incorrectly by the customer, may be refunded if informed within 7 days of despatch and unopened and unused on return.
Products opened by the customer that have been incorrectly ordered or dispatched, will not be refunded.
Postage costs will be incurred by the customer and will not be refunded.

Changes In Orders

We cannot change book orders once they have been placed, although if notified by the customer of an order error (by email) we will do our best to correct the order prior to despatch.

Contact Details

Please be sure to provide your exact billing address, correct credit card details and expiry date, delivery address, delivery instructions and telephone number/s. Incorrect information may cause a delay in processing your order.

Accepted Behaviour

It is presumed that you will not replicate or copy this site, break the terms that you have agreed to or enter the site other than through public and secure access presented to you as a first time user or a member.

Our Rights

NHG may elect to electronically monitor areas of the site and may disclose any content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the site; or (iii) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such content.

NHG maintains the right to suspend or terminate access (yours) to all or some of the site, without notice, at our sole discretion.

Errors Of Information Provided On The Site

In the event a product is listed at an incorrect price due to an error in information received from our suppliers or due to a data entry (typographical error), NHG shall have the right to refuse or cancel any orders placed for product/s listed at the incorrect price. This will also apply to any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, NHG shall within 7 days of issue, grant a credit to your credit card account in the amount of the incorrect price.

Applicable Law

As far as legally possible, this Agreement, its terms and conditions and the use of this site shall be governed by the laws in existence from time to time in Australia. You agree any claim relating to the site and our service can only be dealt with in a court in SYDNEY in the state of NEW SOUTH WALES, Australia.


These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the site with or without notice. You agree that any termination of your access to the site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the site.

Pricing Information

Prices of products and services displayed on this Web Site are current. However prices may vary without notice and products are subject to availability.


An order placed by you is an offer to purchase a particular product at the price and subject to the delivery charges specified on this Web Site. NHG reserves the right to accept or reject your order for any reason. Prices, products, delivery charges, product and service availability are current at the time of issue but are subject to change at any time without notification. To efficiently process your order you must submit your name, email address, mailing address, credit card number and the expiry date of your credit card. You must provide accurate personal details and information and must not transmit any material of any kind which contains a virus, malicious computer code transmitted on or through the Web Site or other harmful component. Your contract with NHG is operable when NHG advises that your order has been accepted and receipt of your payment is confirmed.


Unauthorised use of a credit card, use of an invalid card or the provision of a false name and personal details will be considered fraudulent and will be reported to the appropriate authorities and subject to prosecution.


NHG endeavors to fulfill its commitment to the stated delivery schedule but cannot and does not guarantee scheduled delivery times will be met in every instance. Delivery times are indicative only. NHG does not accept any loss or damage or liability for failure to meet scheduled delivery times or any inconvenience caused as a consequence.

Links, Advertising And Offers

NHG may at any time display third party advertisements, embedded and non-embedded hyperlinks, referral buttons and other pointers to Internet Web Sites operated by third parties or their licensees or contractors. NHG does not endorse or recommend the products, services or content of the advertisement nor accept any responsibility for the contents of any linked Web Sites or any hyperlink contained within a linked Web Site. Any transaction conducted by linking to another Web site is at the sole risk of the customer. NHG accepts no responsibility in respect of any such transaction.


In the event that any of these Terms and Conditions are deemed to be illegal, void or unenforceable under the applicable law, then such illegal void or unenforceable portion shall without creating a contrary intention be capable of excision and the rest of the Terms and Conditions shall continue in full force and effect.

Limitation of Liability

To the fullest extent permitted by law and save only as set out below, NHG will not be liable for any damages or loss whatsoever, whether direct, indirect, punitive, special or consequential, and including, but not limited to loss of profits that are directly or indirectly related to the use of or the inability to use the NHG Web Site and whether or not NHG is advised of the possibility of such damages or that such damages were foreseeable.
Unless otherwise specifically provided by statute, NHG’s liability shall be limited in the sole and unfettered discretion of NHG to one of the following:

If the breach relates to products:
1. The replacement of the goods or the supply of equivalent goods; or
2. The repair of the goods; or
3. The payment of the cost of replacing the goods or of acquiring equivalent goods; or
4. The payment of the cost of having the goods repaired; or
5. The refund of the price paid by the Customer for the products

If the breach relates to services supplied or offered:
1. The supplying of the services again; or
2. The payment of the cost of having these services supplied again, or
3. The refund of the price paid for the provision of the services.


You expressly acknowledge and agree to indemnify, defend and hold each of NHG, its parents, subsidiaries, affiliates, officers, directors, employees, agents, Information Providers and suppliers and the NHG Website harmless from all losses, expenses, damages, costs, claims or demands, (including but not limited to reasonable legal fees, defense or settlement costs and accounting fees), resulting from any violation of these Terms of Use by you or any activity related to your account and/or use of the NHG Website (including infringement of third parties' worldwide intellectual property rights or negligent or wrongful conduct) by you or any other person accessing the NHG website using your service account or arising in any other way, whether in contract, tort, negligence, statute or otherwise.

Third Party Rights

The provisions in these Terms of Use relating to indemnification, waiver, release and limitation of liability are for the benefit of NHG, its officers, directors, employees, agents, licensors, Information Providers, suppliers, Affiliates and the NHG Website. Each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.

All rights not expressly granted in these terms are reserved.